The Monthly Metric: Net Promoter Score

This month’s edition of The Monthly Metric focuses on an analytic that is likely familiar to those in sales and marketing, and in recent years has become prevalent in supply management. It is a metric based on the business adage that “the customer is always right.” While many procurement benchmarks — such as inventory turnover ratio or on-time, in full (OTIF) delivery — are based on tangible, … [Read more...]

#ISM2017: Bitter-tweet Ending

As the ISM2017 Annual Conference in Orlando, Florida, wrapped up with a half-day of activity on Wednesday, some hearts and minds likely were already at one of Walt Disney World's theme parks. (Some attendees heeded Institute for Supply Management®'s recommendation and added a family vacation to their Conference experience.) However, bodies were still on-site, and participants showed a desire to … [Read more...]

What Productive Procurement Looks Like

In six years of Return on Supply Management Assets (ROSMA) annual evaluation reports of procurement organizations — a collaboration of A.T. Kearney, Institute for Supply Management® (ISM®) and the Chartered Institute of Procurement & Supply (CIPS) — the results have shown remarkable stability. Or disappointing monotony, as ISM CEO Thomas W. Derry remarked in What Good Looks Like, a white … [Read more...]

Creating Leaders Out of Managers

How Do Managers Become Leaders? ISM2016 session on Monday, May 16, 2016 Moderator: Alpar Kamber, managing partner, Denali Group. Panelists: Miriam Limbach, director, medical device sourcing, Bayer; Vytas Silesoraitis, strategic sourcing leader, Google; Jennifer Cicinelli, director of procurement, Ann Inc.; and Krystelle Bilodeau, assistant director, retail and wholesale debt … [Read more...]