The Monthly Metric: Net Promoter Score

This month’s edition of The Monthly Metric focuses on an analytic that is likely familiar to those in sales and marketing, and in recent years has become prevalent in supply management. It is a metric based on the business adage that “the customer is always right.” While many procurement benchmarks — such as inventory turnover ratio or on-time, in full (OTIF) delivery — are based on tangible, … [Read more...]

The Monthly Metric: Spend Under Management

This is the fourth installment of The Monthly Metric, and with ideas for supply management measurements to examine starting to come in, there should be interesting ground to cover in future editions. If there is a metric you would like to see us dive into, email me at dzeiger@instituteforsupplymanagement.org or contact us on Twitter: @ISM_Magazine. Here’s a recap of the series to this … [Read more...]

#ISM2017: Bitter-tweet Ending

As the ISM2017 Annual Conference in Orlando, Florida, wrapped up with a half-day of activity on Wednesday, some hearts and minds likely were already at one of Walt Disney World's theme parks. (Some attendees heeded Institute for Supply Management®'s recommendation and added a family vacation to their Conference experience.) However, bodies were still on-site, and participants showed a desire to … [Read more...]

The Monthly Metric: Inventory Turnover Ratio

This month’s installment of The Monthly Metric coincides with the latest offering from the #ISMMagContentCafe: “Supply Chain and Procurement Key Financial Performance Metrics,” by Paul Lee, Research & Analytics Director at Institute for Supply Management® (ISM®). Published in the INSIDE Metrics digital supplement in August 2014, the article details a survey of supply management leaders on the … [Read more...]

The Monthly Metric: SWOT Analysis

Welcome to the second installment of The Monthly Metric, where we examine a piece of data that can help supply management professionals do their job more efficiently. In our introductory post last month, we addressed how advanced analytics has taken over Major League Baseball, but is not as prominently used in procurement. This, according to survey results indicating that many supply management … [Read more...]

What Productive Procurement Looks Like

In six years of Return on Supply Management Assets (ROSMA) annual evaluation reports of procurement organizations — a collaboration of A.T. Kearney, Institute for Supply Management® (ISM®) and the Chartered Institute of Procurement & Supply (CIPS) — the results have shown remarkable stability. Or disappointing monotony, as ISM CEO Thomas W. Derry remarked in What Good Looks Like, a white … [Read more...]

The Monthly Metric: Introduction

March seems to be a less-than-ideal month to start a project that involves seriously crunching numbers and exploring the science of supply management. After all, it’s spring break time, so who wants to go back to school, right? However, March is also when Major League Baseball teams are on the field for spring training, as the six weeks in Arizona and Florida prepare them for the 162-game grind … [Read more...]

The Intersection of Freight and Compliance

By Cindy Yamamoto In 2010, two bombs hidden in printer cartridges were shipped from Yemen to Chicago. In a matter of days, they moved by truck and air through four countries before one was intercepted in Great Britain, the other in Dubai. The incident triggered a global response and called attention to vulnerabilities in the international freight transportation network. Security and the … [Read more...]

Cyber Thieves’ Latest Catch: ‘Whaling’

First, there was phishing, then spear phishing. Now, a new term has taken hold as cyber thieves aim their harpoons at even bigger catches. The result is whaling, where hackers’ bait is the highest positions of authority in a company, masquerading through email as a senior executive to attempt to fool an employee or supplier into releasing money, procurements or sensitive information. In June, … [Read more...]

Contract administration success is focus of seminar

Often, the biggest barometer of a contact’s success are the post-signing actions of the parties involved, not the words on the document itself. Ensuring it’s all about action, not words is the job of the contract administrator. “Administering Contracts: From Award to Completion,” an ISM Seminar next held July 11-13 in Pittsburgh, is designed to teach administrators the best practices that … [Read more...]