The Monthly Metric: Net Promoter Score

This month’s edition of The Monthly Metric focuses on an analytic that is likely familiar to those in sales and marketing, and in recent years has become prevalent in supply management. It is a metric based on the business adage that “the customer is always right.” While many procurement benchmarks — such as inventory turnover ratio or on-time, in full (OTIF) delivery — are based on tangible, … [Read more...]

The Monthly Metric: Spend Under Management

This is the fourth installment of The Monthly Metric, and with ideas for supply management measurements to examine starting to come in, there should be interesting ground to cover in future editions. If there is a metric you would like to see us dive into, email me at dzeiger@instituteforsupplymanagement.org or contact us on Twitter: @ISM_Magazine. Here’s a recap of the series to this … [Read more...]