The Monthly Metric: Net Promoter Score

This month’s edition of The Monthly Metric focuses on an analytic that is likely familiar to those in sales and marketing, and in recent years has become prevalent in supply management. It is a metric based on the business adage that “the customer is always right.” While many procurement benchmarks — such as inventory turnover ratio or on-time, in full (OTIF) delivery — are based on tangible, … [Read more...]

The Monthly Metric: Inventory Turnover Ratio

This month’s installment of The Monthly Metric coincides with the latest offering from the #ISMMagContentCafe: “Supply Chain and Procurement Key Financial Performance Metrics,” by Paul Lee, Research & Analytics Director at Institute for Supply Management® (ISM®). Published in the INSIDE Metrics digital supplement in August 2014, the article details a survey of supply management leaders on the … [Read more...]

Where’s the (Omnichannel) Profit?

Providing customers with a seamless shopping experience is taking its toll on companies as they try to adapt their supply chains to the meet the “buy-anywhere, deliver-anywhere” demands of customers today. Retailers and consumer goods manufacturers are spending an enormous amount of money, energy and time improving their omnichannel sales capabilities. However, The Omni-Channel Fulfillment … [Read more...]

What Free Holiday Shipping Means for Target

In late October, Target announced it would offer free shipping for all online orders placed from October 20 to December 20, 2014. While this move is intended to help erase the negative effects following its data breach last holiday season, what will this mean for its supply chain? “Target will get a strong idea of how strong their technology and processes really are as a result of this … [Read more...]