The Monthly Metric: Net Promoter Score

This month’s edition of The Monthly Metric focuses on an analytic that is likely familiar to those in sales and marketing, and in recent years has become prevalent in supply management. It is a metric based on the business adage that “the customer is always right.” While many procurement benchmarks — such as inventory turnover ratio or on-time, in full (OTIF) delivery — are based on tangible, … [Read more...]

The Monthly Metric: Spend Under Management

This is the fourth installment of The Monthly Metric, and with ideas for supply management measurements to examine starting to come in, there should be interesting ground to cover in future editions. If there is a metric you would like to see us dive into, email me at dzeiger@instituteforsupplymanagement.org or contact us on Twitter: @ISM_Magazine. Here’s a recap of the series to this … [Read more...]

The Monthly Metric: SWOT Analysis

Welcome to the second installment of The Monthly Metric, where we examine a piece of data that can help supply management professionals do their job more efficiently. In our introductory post last month, we addressed how advanced analytics has taken over Major League Baseball, but is not as prominently used in procurement. This, according to survey results indicating that many supply management … [Read more...]

Seizing Initiative on Legal Spend

By Robert DiDomenico In 2009, purchasing legal services was a new corporate initiative for corporate procurement departments — one that was quite different from buying hard goods. By addressing legal spend, the thought was, procurement professionals could create value for their organizations. While there is still agreement that money can be saved, the legal arena provides even greater … [Read more...]

What Productive Procurement Looks Like

In six years of Return on Supply Management Assets (ROSMA) annual evaluation reports of procurement organizations — a collaboration of A.T. Kearney, Institute for Supply Management® (ISM®) and the Chartered Institute of Procurement & Supply (CIPS) — the results have shown remarkable stability. Or disappointing monotony, as ISM CEO Thomas W. Derry remarked in What Good Looks Like, a white … [Read more...]

The Monthly Metric: Introduction

March seems to be a less-than-ideal month to start a project that involves seriously crunching numbers and exploring the science of supply management. After all, it’s spring break time, so who wants to go back to school, right? However, March is also when Major League Baseball teams are on the field for spring training, as the six weeks in Arizona and Florida prepare them for the 162-game grind … [Read more...]

The Intersection of Freight and Compliance

By Cindy Yamamoto In 2010, two bombs hidden in printer cartridges were shipped from Yemen to Chicago. In a matter of days, they moved by truck and air through four countries before one was intercepted in Great Britain, the other in Dubai. The incident triggered a global response and called attention to vulnerabilities in the international freight transportation network. Security and the … [Read more...]

Comparing War to Supply Management

By Chris Martus We’ve all heard the phrase, “Business is war.” It isn’t. But military battles have shown us that leaders and organizations that fail to properly cultivate supply chain capabilities or fail to plan effectively risk dramatic consequences that include: Over-extended supply lines. A few historical examples are Napoleon’s retreat from Russia in 1812, the British experience during … [Read more...]

Handling Human Rights Issues in Tech Supply Chains

Guest Post By John Kloosterman and Michael Congiu The electronics and information communications technology (ICT) industries are ever-prevalent today, and depending on your point of view, they have either profoundly connected or polarized our world. Like it or not, we rely on these devices every day at work and in our personal lives. Global businesses are always looking for the most … [Read more...]

Inside Supply Management’s Best of 2016

The end of business today marks the start of Institute for Supply Management®’s end-of-year close. With our office closed through January 2, leaving plenty of holiday time to relax and enjoy our families, we admit to feeling a little bit like children on the last day of school. But before departing, we would like to leave our own little bag of goodies — the best of Inside Supply Management® of … [Read more...]