The Monthly Metric: Net Promoter Score

This month’s edition of The Monthly Metric focuses on an analytic that is likely familiar to those in sales and marketing, and in recent years has become prevalent in supply management. It is a metric based on the business adage that “the customer is always right.” While many procurement benchmarks — such as inventory turnover ratio or on-time, in full (OTIF) delivery — are based on tangible, … [Read more...]